Why Join the Department of Social Work Guest Assistance Program team?
As a member of this team, you will assume leadership for educating, coordinating and assisting patients and families with identifying appropriate resources for environmental challenges related to healthcare. This role will assist patients with navigating financial and/or insurance issues and will connect and/or enroll patients in assistance programs for medication and healthcare needs. The program also provides information, education, and support to medical teams regarding available assistance opportunities as needed. The outcome of these services is to support patients and families, to help maximize their participation in and benefit from health care, and to assist in removing barriers to continuity of care.
The Department of Social Work strives to foster an environment of respect, diversity and inclusion; a place where every person feels valued and can thrive.
You will be responsible for:
Assisting patients with environmental difficulties that interfere with obtaining maximum benefits from medical care.
Creating and executing standardized processes for screening patients for assistance eligibility.
Performing brief assessment and consistent reassessment of patient and family needs, providing consistent education on benefits, assistance eligibility, and available resources.
Practicing principles of patient and family centered care.
Working with multidisciplinary clinic staff to identify and optimize family information, education and enrollment opportunities.
Serving as an information resource and entry point to aid patients in managing new financial reality often created by severe and chronic illness.
Bachelor’s degree in social work (BSW) from a school accredited by the Council of Social Work Education
A current license to practice social work in the State of Michigan
Brief psychosocial assessment skills and the ability to work well with diverse patient populations in need of a variety of support and services
Excellent interpersonal and written communication skills
Word, Access and Excel experience
Independence, excellent problem solving skills, knowledge of community resources and ability to prioritize competing demands
Analytical, organization and computing skills
*Candidates who will acquire their BSW degree and license by 1/1/2020 will be considered.
Knowledge of health care systems
Familiarity with hospital billing procedures
Understanding of healthcare insurance programs, resources and eligibility criteria
Understanding of and ability to navigate complex systems and community resources
Demonstrated interpersonal skills and ability to form effective therapeutic relationships
Advances critical thinking, assessment and problem-solving skills
This is full-time, 40 hour/week position. The typical schedule is Monday-Friday with start and end times of 8:30-5:00. Schedule may shift in the future to meet program requirements.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180729
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.