The Behavioral Health (BH) Triage Social Worker supports access to behavioral health services for Cook County Health & Hospitals System (CCHHS) patients and assigned managed care members. Using a structured assessment process, the BH Triage Clinician determines the nature of the request, the degree of risk and the urgency with which services need to be provided during telephonic interactions with CCHHS patients. The BH Triage Clinician makes recommendations for treatment based upon understanding of available resources, client/caregiver preferences, clinical judgement, client presentation and insurance requirements.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Establishes rapport with the caller to ascertain the reason for the call to the triage line
Completes the behavioral health assessment tool
Reviews assessment results to review treatment history, suicidality, hospitalization history, substance use, medical concerns and current medications
Applies scoring tools to support assessment results
Provides brief intervention if appropriate
Determines appropriate level of care for the patient based upon assessment and scoring results.
Provides treatment and community resources to patient based upon assessment and screening results
Assesses barriers to treatment and negotiates a plan to mitigate the barriers
Provides appointment options for the patient
Follows up with receiving organization/facility for urgent cases to determine if patient arrived.
Participates in team meetings, Quality Improvement projects, and workgroups
Notifies Managed Care Organization Behavioral Health units and provides clinical detail to support authorization.
Maintains an understanding of eligibility criteria for health benefit programs and provides information to the patients to apply.
* Performs other duties as assigned.
Master's degree from an accredited college or university
( must provide proof of HS diploma or Bachelor's Degree with official transcripts)
Licensed as a Licensed Clinical Social Worker (LCSW)
Two (2) years of mental health or substance abuse experience post degree
Must be able to work night and weekends
One (1) year of crisis intervention or behavioral health telephone triage experience
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of and ability to apply harm reduction
Ability to build rapport with a diverse population
Ability to maintain a positive relationship with referral providers.
Ability to maintain demeanor during stressful or busy times
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment orhiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYMENT
Internal Number: 222740
About Cook County Health & Hospitals System
ABOUT COOK COUNTY HEALTH AND HOSPITALS SYSTEM
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.