OBJECTIVE/OVERVIEW: CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. This position directs and oversees the non-clinical work of medical and psychiatry patient care staff to include medical assistants, nursing assistants, and licensed practical nurses and works to maximize the clinic’s flow and efficiency.
ESSENTIAL FUNCTIONS: 1. Non-clinical Supervision of Patient Care Staff (medical assistants, nursing assistants, licensed practical nurses, community health workers): (20-25%) -Hire, train and orient new MA/NA/LPN staff. -Hold daily huddles with patient care, nursing and provider staff. -Ensure that pre-visit planning is completed daily. -Encourage team building, staff education and clinic flow process improvement with MA/LPN team members. -Delegate tasks to MA/LPN team members. -Work with the Medical Clinic Manager to ensure that all patient care staff is competent to perform basic medical procedures such as injections, blood pressure monitoring, etc. -Construct a monthly schedule for patient care staff ensuring adequate coverage for vacations, planned sick leave, etc. -Review and approve time cards for patient care staff members. -Create daily work assignments for the MA/LPN team and MA students. -Take ill calls, calling temporary agency for staffing needs. -Be the point person for temporary MA/LPN staff, collect and route temp staff timecards and provide detailed direction to temporary staff members. -Attend and participate in regular management meetings (CLOPs, etc.) -Develop written training protocols and competency assessments for patient care staff. -Provide staff coaching, probationary and annual assessments and other staff recognition and/or discipline. -Maintain personnel files for each staff member.
2. Provide Direct Patient Contact/Care: (55-65%) -Review the electronic health record and plan care in preparation for provider visits. -Assist with psychiatric or medical needs as they arise: EKG, same day referral to medical, lab follow up and hospital transfers. -Interview patients, check vital signs, perform assessments appropriate to patient age and visit type, obtain consents, print out lab reports, hospital discharge summaries, and related documents. -Assist providers and pharmacists with procedures and exams. -Perform procedures such as EKGs, peak flows, spirometry, dressing changes. -Administer medications and injections, including vaccines. -Work with members of the care team including medical providers, psychiatry providers, mental health nurse practitioners, nurse practitioners, nurses and other staff. -Contact patients with lab results or other needs. -Assist team members in providing patient care throughout the visit to maintain clinic flow. -Provide patient health education materials around diet, symptoms or other areas as outlined in the after visit summary and/or care plan as directed by a provider. -Coordinate with the patient and other members of the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources (food shelves, groups, shelters) as needed. -Work closely with triage nurse team to accommodate walk-in and late patients. -Respond to phone voicemails. -Schedule, override, and cancel patient appointments as needed. -Schedule circumcisions. -Set up equipment for procedures.
3. Maximize Clinic Flow, Quality and Patient Access (10-15%) -Oversee and ensure that all exam rooms are clean, organized, and stocked. -Create, organize, maintain and communicate organized workspaces with MA/NA/LPN team. -Maintain an inventory control system and monitor supplies and equipment. -Ensure that clinical tools and equipment are sterile, maintained and in working order. -Ensure that the clinical areas are organized, free of debris and professional appearing. -Oversee daily resource distribution and clinic flow and act as point person for urgent issues. -Assist other team members with clinic duties; serve as a backup to other MA/LPN staff to complete patient care in a timely manner. -Analyze flow issues and recommend and implement improvement strategies. -Participate in quality improvement projects to improve clinic flow and support to improve patient outcomes. -Hold Patient Care Support Team meetings and attend joint nursing/ provider team meetings.
4. Other duties as assigned. (5%)
1. Makes sound decisions. 2. Acts strategically. 3. Thinks creatively. 4. Uses data for decision-making 5. Builds realistic plans. 6. Manages execution. 7. Shows drive and initiative 8. Builds trust and support. 9. Motivates and develops others. 10. Promotes teamwork. 11. Fosters open communication. 12. Establishes relationships. 13. Shows adaptability. 14. Serves as an example to staff.
The University of Minnesota offers a comprehensive benefits package including:
Competitive wages, paid holidays, vacation and sick leave
Low cost medical, dental, and pharmacy plans
Health care and dependent daycare flexible spending accounts
Excellent retirement plans with employer match
Disability and employer paid life insurance
Wellbeing program with reduced insurance premiums
Tuition reimbursement opportunities covering 75%-100% of eligible tuition
All required qualifications must be documented on application materials.
REQUIRED QUALIFICATIONS: 1. Graduate of an accredited medical assistant program and certified by the American Association of Medical Assistants (AAMA) or registered by the American Medical Technologists (AMT) or graduate of an accredited nursing assistant program and certified as a Nursing Assistant or Licensed Practical Nurse. 2. At least four years of combined relevant education and work experience. 3. Experience and skill working with diverse and non-English speaking clients. 4. Superior communication and client service skills. 5. Strong skills and experience in prioritizing tasks for a work group. 6. Supervision experience. 7. Proficient in electronic health record applications and Microsoft Office.
PREFERRED QUALIFICATIONS: 1. Experience working in a Community Health Center 2. Training and experience in LEAN or other quality improvement processes. 3. Fluency in written and spoken English AND either Spanish, or Somali, or a SE Asian language.
Internal Number: 329233
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.