As a Patient Service Representative, you'll be expected to resolve physician opportunities and respond to patient inquiries with urgency and compassion. This opportunity to identify and exceed patient expectation helps drive commitment and build strong relationships with USMD and its patients. You will engage patients and Physician office teammates each day by quickly responding to calls helping to resolve issues regarding Physician scheduling and billing inquiries on the first call.
High school diploma or GED or 10 years of equivalent. One year call center work experience, preferably in a medical, prescription or insurance setting.
Essential Job Responsibilities:
Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by task. Verify necessary information and recording the patient’s chart. Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly. Answer 75-100 telephone calls a day. Schedule office procedures and consultations. Answer questions regarding patient appointments and testing. Update patient information. Participates in all other communal job duties necessary for functioning of the office. Attend meetings as required. Perform other duties as assigned.
Internal Number: 5059F
About Walgreens Boots Alliance, Inc.
Walgreens Boots Alliance is the largest retail pharmacy, health and daily living destination across the U.S. and Europe. Walgreens Boots Alliance and the companies in which it has equity method investments together have a presence in more than 25* countries and employ more than 385,000* people. The Company is a global leader in pharmacy-led, health and wellbeing retail and, together with the companies in which it has equity method investments, has more than 13,200* stores in 11* countries as well as one of the largest global pharmaceutical wholesale and distribution networks, with more than 390* distribution centers delivering to more than 230,000** pharmacies, doctors, health centers and hospitals each year in more than 20* countries. In addition, Walgreens Boots Alliance is one of the world’s largest purchasers of prescription drugs and many other health and wellbeing products. The Company’s size, scale, and expertise will help us to expand the supply of, and address the rising cost of, prescription drugs in the U.S. and worldwide.